Koi Spins Casino Responsible Gambling

At Koi Spins we take responsible gambling seriously. We want every player to enjoy controlled play and to keep gambling a leisure activity. Our approach focuses on clear information, easy-to-use controls and support for anyone who needs extra help. If you feel your play is becoming a problem, we encourage you to act early and to contact our support team for assistance.

Our player protection principles

We promote safe play through straightforward tools and friendly guidance. We make it simple to set limits, take breaks and restrict access to your account. We respect privacy and handle any requests for restrictions or self-exclusion promptly and confidentially.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits are adjustable from your account settings and take effect immediately or after a short delay, depending on the chosen option. Example ranges you might choose are £10 up to £5,000, though you should set amounts that suit your budget.

Loss limits and wager controls

Loss limits and bet-size controls allow you to limit how much you can lose or stake in a session. These settings help reduce impulsive play and can be changed in your profile. Any active bonus wagering requirements remain subject to the terms that apply when the bonus was accepted.

Time limits and account breaks

Set session timers and take a temporary account break if you need time away. A timeout can be short-term or longer, and self-exclusion is available if you require a full suspension. While a timeout is in place, you will not be able to access games or place bets.

Self-exclusion

If you choose to self-exclude your account, we will close access for the period you select and remove marketing communications. Self-exclusion periods are designed to support recovery and are applied across your account. Our support team can explain the options and help you complete a self-exclusion request.

Recognising signs of problematic behaviour

Common signs include chasing losses, spending more than intended, neglecting other responsibilities and feeling anxious about gambling. If you notice these behaviours in yourself or someone you care about, consider applying limits, taking a break or seeking professional help.

Tips for maintaining control

Set a budget before you play, use deposit and time limits, avoid gambling when emotional or under the influence, and review your account activity regularly. Decide on a stake size that matches your finances and stick to it.

Professional help and support organisations

For additional help, contact recognised support organisations in the UK such as GamCare, GambleAware, Gamblers Anonymous and NHS services. Our support team is also ready to assist via Live Chat or at [email protected]. You do not have to manage this alone — help is available and we will support any reasonable request to limit or close an account.

At KoiSpins we are committed to safer gambling and to providing the tools and support players need for responsible play.