Data Privacy Policy
Welcome to the privacy policy for Koi Spins. This page explains how we collect, use and protect the personal information you give us when you create an account, make deposits or use our services. We take your privacy seriously and aim to be clear about what data we hold and why.
Types of data we collect
Personal data
When you register or verify your account we collect personal data such as your name, date of birth, address, email and telephone number. We may also collect identity documents and verification data where required to comply with legal obligations or to process withdrawals.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system and location data inferred from your IP. This helps us secure accounts and maintain the service.
Transactional data
We store details of your account activity, deposits, withdrawals, game activity and payment records. This covers card and crypto payments, transaction timestamps and any support queries relating to financial activity.
How we use your information
We use data to operate your account, process deposits and withdrawals, verify identity, prevent fraud and money laundering, and to meet legal and regulatory obligations. We also use information to resolve disputes, provide customer support and to improve our service and security.
Data protection practices
We protect data using appropriate technical and organisational measures such as encryption in transit and at rest, access controls and secure storage. Access to personal data is restricted to authorised personnel and third-party service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise content. You can manage cookie preferences through your browser settings or the site cookie tool. Third-party analytics and advertising partners may also place cookies.
Your rights
You have the right to request access to your personal data, request correction, restriction of processing, data portability and to object to certain processing. Where applicable, you may request deletion of your account data, subject to legal or operational retention requirements.
Access, correction and deletion
To exercise your rights or update your information contact us at [email protected]. We may ask you to provide proof of identity before acting on requests to protect your account and prevent unauthorised access.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services, analytics providers and regulatory or legal authorities where required. Data transfers outside the UK and EU may occur; where they do we put in place appropriate safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Please check this page regularly for the latest version.
If you have questions about how we handle your information or need help exercising your rights, contact [email protected]. This policy applies to accounts and services operated under the KoiSpins name.