Contact Us

Koi Spins support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits including crypto payments, promotions and game access. Contact us via live chat, email or phone for quick help. For ongoing account matters you may be asked to complete standard KYC checks; KoiSpins advisors will guide you through the steps and confirm any required documents. Our specialists can also advise on payment methods, withdrawals and responsible play.

Department	Contact
Customer support	[email protected] (live chat 24/7, email response usually within 24 hours)
General enquiries	[email protected] (queries handled Mon-Fri)
Affiliate enquiries	[email protected] (partner team Mon-Fri 09:00-18:00)
Phone	+44 20 7946 3125 (Mon-Fri 09:00-18:00)
Working hours	Live chat 24/7; emails Mon-Fri 09:00-18:00

Email Support

Email is our preferred contact method for detailed enquiries, account issues or any request that needs documents or an explanation. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Doing so helps us assign the right team and avoids delays in resolving your query.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" placeholder="Message for Koi Spins support. Please include your KoiSpins username and a clear description of the issue." required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 12px;background:#0a6bd6;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Support response times: most enquiries are answered within one business day. Simple account and payment questions are usually handled quickly; more complex cases, such as KYC checks or payment investigations, can take longer depending on the issue and any third-party processes involved. We aim to keep you updated throughout and will respond as soon as further information is available.

Feedback

We’d love to hear your feedback, suggestions or ideas to improve the site. Please send thoughts via the feedback form or email [email protected]. Every submission is reviewed carefully by our team and helps us refine features, promotions and the overall user experience. Your input makes the site better for everyone, so don’t hesitate to get in touch.