User Terms and Conditions
These Terms and Conditions explain the rules that govern use of the online gaming platform operated by us. They set out the relationship between our company and users, including account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering or playing on Koi Spins you agree to these terms and any updates we publish.
Account responsibilities
Account holders must provide accurate personal information and keep details up to date. We may require identity verification at any time to confirm your name, age and address. You are responsible for maintaining the confidentiality of your login details and for all activity on your account. Notify us immediately if you suspect unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, breaching of terms, or failure to verify identity.
Eligibility requirements
Access to the platform is limited to persons who meet legal age and other jurisdictional requirements. You must be at least 18 years old and able to form a binding contract under the laws where you reside. Certain countries and territories are restricted from using our services; if you are located in a restricted area you must not register or attempt to use the site. We may request documentation to confirm eligibility before permitting deposits or withdrawals.
Acceptable platform use
Use of the site must be lawful and not infringe the rights of others. You must not attempt to manipulate games, exploit system errors, or use multiple accounts to gain an unfair advantage. Commercial use, resale, or automated access without prior written permission is prohibited. We may limit, suspend or close accounts that engage in abusive behaviour, money laundering risks, collusion, or other activities that compromise the integrity of the platform.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that are published with each offer. General rules include that bonus funds may carry wagering requirements, contribution rates by game type and maximum bet limits while bonus funds are active. Bonuses may be withdrawn only after any play-through and verification requirements are met. We may disqualify accounts and void bonuses where abuse or irregular activity is detected.
Deposits and withdrawals
We accept a range of payment methods. Deposits are normally processed instantly but may be subject to minimums, maximums and fees depending on the method. Withdrawals are subject to verification checks and applicable limits; processing times can vary. We may require identity and source-of-funds documentation before releasing funds. Where verification is incomplete, withdrawals may be delayed or refused in line with our policies.
Dispute resolution
If you have a complaint about our service, please contact customer support in the first instance so we can investigate and attempt to resolve the matter. We aim to deal with disputes promptly and fairly. If we cannot reach agreement, you may pursue alternative dispute resolution options where applicable in your jurisdiction.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by message to your registered account. Continued use of KoiSpins following a change constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.